Having trouble with Yathsel, got a question, or found a bug? Just write to us. We are a small studio and usually reply within two working days.
Name#1234, shown on the statistics screen)Your progress belongs to your game account, not to your device. On Android you can sign in with Google Play, on Steam with your Steam account; the game then finds you again on a new device automatically. Without such a sign-in, the account is tied to the installation and is lost when you uninstall. Get in touch if progress is missing even though you were signed in.
Purchases, such as the premium version of the battle pass, are handled entirely by the respective platform. If you were charged but the content was not unlocked, write to us with your friend code and we will unlock it. Refunds, however, run exclusively through the platform, which we have no access to:
In multiplayer chat you can report any message from another player and mute your opponent — both from the small report mark next to the message. We look at every report. For serious cases, email us as well and include your opponent's display name and roughly the date and time of the match.
You can delete your account yourself in the game at any time: settings (pause menu) → Data tab → Delete Account. All routes and the exact list of what is deleted are on our account deletion page.
Which data we process is set out in our privacy policy. Provider details are in the Impressum (German).
Urdent Studios
Lucas Lickteig
Konrad-Adenauer-Strasse 14
63225 Langen, Germany
Email: Urdent@web.de